To use an audio file recording for the music on hold, click Select a music file. To use the default music-on-hold recording, click Use default. Under Step 7 Configure Music on Hold, choose the music you want callers to listen to while waiting for an agent by doing one of the following: Under Step 6 Configure a Queue, in Select the queue that will receive the calls, select the queue that you want to hold callers until an agent becomes available. Under Step 5 Specify Your Holidays, click the check boxes for one or more sets of holidays that define the days when the response group is closed for business. The format for the telephone number is (for example, The domain name is used to route the caller to the correct destination. To forward the call to another telephone number, click Forward to telephone number, and then type the telephone number. The format for the voice mail address is (for example, forward the call to another user, click Forward to SIP URI, and then type a user address. To forward the call to voice mail, click Forward to voice mail, and then type the voice mail address. To disconnect the call, click Disconnect Call.
#HOW TO SET CONFERENCE IN SKYPE FOR BUSINESS ON MACBOOK HOW TO#
Specify how to handle calls after the message is played (if a message is configured):
For details about supported audio file formats, see Technical Requirements for Response Groups. All user-provided audio files must meet certain requirements.
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